Privacy Policy - Axon Global LLC

1 Introduction

Axon Global LLC ("Axon Global," "we," "us," or "our") is a virtual services company registered and operating in the State of New Mexico, United States. Our principal place of business is located at 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110. We provide virtual assistance, administrative management, online support, coordination services, and remote digital tasks to businesses and individuals worldwide.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our services, or otherwise interact with us. As the data controller, Axon Global LLC is responsible for the processing of your personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the UK GDPR.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices, please discontinue use of our services and contact us to discuss your concerns.

2 Information We Collect

We collect personal information through several channels to provide and improve our services. The categories of information we collect are described below.

When you contact us, request a consultation, sign up for our services, or communicate with our team, you may provide us with the following information:

Identity Information: Full name, job title, and professional role within your organization.
Contact Information: Email address, telephone number, mailing address, and preferred method of communication.
Company Information: Business name, industry, company size, website URL, and organizational structure relevant to the services requested.
Service Preferences: Details about the type of virtual assistance you require, scheduling preferences, workflow requirements, and specific project descriptions.
Financial Information: Billing address, payment method details, and invoicing preferences. Note that full payment card numbers are processed by our third-party payment processor and are not stored on our servers.
Communication Content: The content of emails, messages, support tickets, and any files or documents you share with us in the course of service delivery.

When you visit our website or use our digital platforms, we automatically collect certain technical information, including:

Device Information: Hardware model, operating system and version, screen resolution, unique device identifiers, and mobile network information.
Log Data: Internet Protocol (IP) address, browser type and version, referring and exit pages, pages viewed, date and time of access, time spent on pages, and clickstream data.
Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect usage information. For complete details, please refer to our Cookie Policy.
Location Data: Approximate geographic location derived from your IP address. We do not collect precise GPS-based location data.

We may receive personal information about you from external sources, including:

Referral Partners: If you were referred to us by a business partner, consultant, or existing client, we may receive your name, contact details, and the nature of services you are seeking.
Analytics Providers: Third-party analytics services such as Google Analytics provide us with aggregated and anonymized data about website traffic, user demographics, and browsing behavior.
Publicly Available Sources: We may collect business contact information from publicly available professional directories, social media profiles (such as LinkedIn), and corporate websites to the extent that such collection is lawful.

3 How We Use Your Information

We process your personal information for the following purposes:

Service Delivery: To provide, manage, and administer the virtual assistance, administrative management, online support, coordination, and remote digital task services you have engaged us to perform. This includes assigning appropriate team members, scheduling work, and delivering results.
Communication: To respond to your inquiries, provide customer support, send service-related notifications, deliver project updates, and share information about changes to our services or policies that may affect you.
Account Management: To create and manage your client account, process payments, generate invoices, and maintain accurate billing records.
Service Improvement: To analyze usage patterns, gather feedback, conduct internal research, and develop new features or service offerings that better meet client needs.
Security and Fraud Prevention: To detect, investigate, and prevent unauthorized access, fraudulent activity, security breaches, and other potentially illegal or harmful actions that threaten our systems or our clients.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, including tax reporting and record-keeping obligations.
Marketing (with consent): To send you promotional communications about our services, industry insights, and company updates, but only where you have provided explicit consent or where otherwise permitted by applicable law.

4 Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), United Kingdom, and other jurisdictions where a legal basis for processing is required, we rely on the following grounds:

Consent (Article 6(1)(a) GDPR): Where you have given clear, informed, and unambiguous consent for us to process your personal data for specific purposes, such as receiving marketing communications or the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Performance of a Contract (Article 6(1)(b) GDPR): Processing is necessary to fulfill our contractual obligations to you, including delivering the virtual services you have requested, managing your account, processing payments, and providing customer support related to our services.
Legitimate Interests (Article 6(1)(f) GDPR): Processing is necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include improving our services, ensuring the security of our systems, understanding how clients use our services, and conducting direct marketing to existing clients regarding similar services.
Legal Obligation (Article 6(1)(c) GDPR): Processing is necessary to comply with legal obligations to which we are subject, such as maintaining financial records for tax purposes, responding to lawful requests from public authorities, or fulfilling regulatory reporting requirements.

5 Data Sharing and Disclosure

We do not sell your personal data. Axon Global LLC has never sold personal information and has no plans to do so. We do not participate in data brokering or exchange personal data for monetary consideration.

We may share your personal information with the following categories of recipients, solely for the purposes described in this policy:

Service Providers: We engage trusted third-party companies and individuals to facilitate our services, including cloud hosting providers, email delivery services, analytics platforms, payment processors, and customer relationship management tools. These providers are contractually bound to process your data only on our behalf and in accordance with our instructions, and they are required to implement appropriate security measures.
Professional Advisors: We may share information with our legal counsel, auditors, accountants, and other professional advisors when necessary for the provision of their professional services to us.
Legal Requirements: We may disclose your personal information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, protect the personal safety of users of our services or the public, or protect against legal liability.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor. We will provide notice before your personal information becomes subject to a different privacy policy and will ensure that appropriate protections are maintained.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

6 International Data Transfers

Axon Global LLC is based in the United States, and your personal information may be processed in the United States or in other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those of your country of residence.

When we transfer personal data from the EEA, the United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection by the European Commission, we implement appropriate safeguards to ensure your data remains protected, including:

Standard Contractual Clauses (SCCs): We execute the European Commission's Standard Contractual Clauses with our data processors and partners to provide contractual guarantees that personal data receives an adequate level of protection during international transfers.
Adequacy Decisions: Where available, we transfer data to countries that the European Commission has recognized as providing an adequate level of data protection.
Supplementary Measures: Where required by law, we implement additional technical and organizational measures such as encryption in transit and at rest, pseudonymization, and access controls to supplement the protections provided by Standard Contractual Clauses.

You may request a copy of the safeguards we have put in place by contacting our Data Protection Officer at dpo@axonglobal.net.

7 Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply depend on the nature of the data and the purpose of processing:

Client Account Data: Retained for the duration of our business relationship plus three (3) years following the termination of services, to allow for the resolution of any outstanding matters, disputes, or inquiries.
Financial Records: Retained for seven (7) years from the date of the transaction to comply with tax and accounting obligations under United States federal and state law.
Communication Records: Emails, support tickets, and other correspondence are retained for three (3) years from the date of the last communication unless a longer retention period is required for legal or contractual purposes.
Website Analytics Data: Aggregated analytics data is retained for twenty-six (26) months. Individual-level data collected through cookies is subject to the retention periods described in our Cookie Policy.
Marketing Preferences: Records of your consent to receive marketing communications are retained until you withdraw your consent, plus a reasonable period to process the withdrawal.

When personal information is no longer required for its original purpose and there is no legal obligation to retain it, we securely delete or anonymize the data. You may request the deletion of your personal data at any time by contacting us at privacy@axonglobal.net, subject to any overriding legal retention obligations.

8 Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information. We are committed to honoring these rights and will respond to all valid requests within the timeframes required by law.

Right of Access (Article 15): You have the right to obtain confirmation as to whether we are processing your personal data and, if so, to request a copy of that data along with supplementary information about how it is being processed.
Right to Rectification (Article 16): You have the right to request correction of inaccurate personal data and to have incomplete data completed.
Right to Erasure (Article 17): You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, or when you withdraw consent.
Right to Restriction of Processing (Article 18): You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data or when the processing is unlawful.
Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance.
Right to Object (Article 21): You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. Upon receiving such an objection, we will cease processing your data for the relevant purpose unless we demonstrate compelling legitimate grounds.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.
Right to Lodge a Complaint: You have the right to file a complaint with your local data protection supervisory authority if you believe our processing of your data violates applicable data protection law.

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions provided by law.
Right to Opt-Out of Sale: While we do not sell personal information, you have the right to direct us not to sell your personal information. This right is automatically honored by our practices.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, provide a different level or quality of services, or suggest that you may receive a different price or quality of services as a result of exercising your rights.

To exercise any of these rights, please submit a written request to privacy@axonglobal.net. We will verify your identity before processing your request and respond within thirty (30) days, or within the period required by applicable law. If we need additional time, we will inform you of the extension and the reasons for the delay.

9 Security Measures

We take the protection of your personal information seriously and implement a combination of technical, organizational, and administrative safeguards to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS). Sensitive data stored on our systems is encrypted at rest using industry-standard encryption algorithms (AES-256).
Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job responsibilities. We enforce role-based access controls, multi-factor authentication, and the principle of least privilege.
Regular Audits: We conduct periodic security assessments and vulnerability scans of our systems and infrastructure. We engage third-party security professionals to perform penetration testing on an annual basis.
Incident Response: We maintain a documented incident response plan that outlines the procedures for identifying, containing, investigating, and remediating security incidents. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable law.
Employee Training: All team members receive regular training on data protection best practices, security awareness, and their obligations under this policy and applicable law.
Vendor Security: We evaluate the security practices of our third-party service providers before engaging them and require contractual commitments to maintain appropriate levels of data protection.

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining and continuously improving our security posture.

10 Children's Privacy

Our services are designed for business professionals and are not directed at individuals under the age of sixteen (16). We do not knowingly collect, use, or disclose personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at privacy@axonglobal.net. Upon verification, we will promptly delete such information from our records.

11 Marketing Communications

We may send you marketing communications about our services, industry insights, and company news if you have opted in to receive such communications or if we have a pre-existing business relationship with you and applicable law permits such communications.

You have the right to opt out of marketing communications at any time by:

Clicking the "unsubscribe" link included in every marketing email we send.
Contacting us directly at info@axonglobal.net with the subject line "Unsubscribe."
Updating your communication preferences in your client account settings, if applicable.

Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related messages that are necessary for the administration of your account and the delivery of our services, such as invoices, service updates, and security notifications.

12 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and support our marketing efforts. Cookies are small text files placed on your device that allow us to recognize your browser and remember certain information between visits.

We use essential cookies that are strictly necessary for the operation of our website, as well as analytics, functionality, and marketing cookies that require your consent. You can manage your cookie preferences at any time through our cookie consent banner or your browser settings.

For comprehensive information about the specific cookies we use, their purposes, durations, and how to manage them, please review our Cookie Policy.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

Posting the updated policy on our website with a revised "Last Updated" date.
Sending an email notification to the address associated with your account, if you are an existing client.
Displaying a prominent notice on our website or within our services.

We encourage you to review this policy periodically. Your continued use of our services after the posting of changes constitutes your acceptance of those changes, unless the changes require your explicit consent, in which case we will obtain it before applying the changes to your data.

14 Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

General Inquiries

Axon Global LLC

1209 Mountain Road PL NE, STE R

Albuquerque, NM 87110, United States

Email: info@axonglobal.net

Privacy Inquiries

For questions specifically related to your personal data or to exercise your data protection rights:

Email: privacy@axonglobal.net

Data Protection Officer (DPO)

Our Data Protection Officer oversees compliance with applicable data protection legislation and is available to address your concerns:

Email: dpo@axonglobal.net

15 Jurisdiction-Specific Provisions

If you are located in the European Economic Area (EEA), you benefit from the protections of the General Data Protection Regulation (EU) 2016/679 (GDPR). In addition to the rights outlined in Section 8, the following applies:

Axon Global LLC acts as the data controller for the personal data we collect directly from you. Where we process data on behalf of our clients, we act as a data processor and process data in accordance with our clients' instructions and applicable data processing agreements.
You have the right to lodge a complaint with your local supervisory authority. A list of EEA supervisory authorities and their contact details is available at https://edpb.europa.eu.
International data transfers from the EEA are governed by Standard Contractual Clauses as described in Section 6 of this policy.

If you are a California resident, you are entitled to additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). In addition to the rights outlined in Section 8:

Categories of Personal Information Collected: In the preceding twelve (12) months, we have collected the following categories of personal information: identifiers (name, email, IP address), commercial information (services purchased, payment history), internet or other electronic network activity information (browsing history, search history), and professional or employment-related information (job title, company).
Sale and Sharing: We have not sold or shared (as defined by the CCPA/CPRA) personal information of California residents in the preceding twelve (12) months, and we have no intention of doing so.
Sensitive Personal Information: We do not collect sensitive personal information as defined under the CPRA beyond what is reasonably necessary to provide our services.
Authorized Agents: You may designate an authorized agent to submit requests on your behalf. The authorized agent must provide proof of written authorization and we may verify your identity directly.
To submit a verifiable consumer request, contact us at privacy@axonglobal.net or write to us at our mailing address.

If you are located in the United Kingdom, you benefit from the protections of the UK GDPR (the retained EU law version of the GDPR as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of the European Union (Withdrawal) Act 2018). Your rights are substantially similar to those under the EU GDPR as described in Section 8 of this policy.

The supervisory authority for the United Kingdom is the Information Commissioner's Office (ICO). You have the right to lodge a complaint with the ICO if you believe that your personal data has been processed in a manner that violates applicable data protection law. The ICO can be contacted at ico.org.uk.
International data transfers from the UK are subject to appropriate safeguards, including the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, as applicable.