Terms of Service

1 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether an individual or an entity, hereinafter referred to as "Client," "you," or "your") and Axon Global LLC ("Axon Global," "Company," "we," "us," or "our"), a limited liability company organized under the laws of the State of New Mexico, with its principal place of business at 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110.

By accessing our website, submitting a service request, executing a service agreement, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you may not use our services.

These Terms apply to all visitors, users, clients, and others who access or use our services. Additional terms may apply to specific services and will be presented to you at the time of engagement.

2 Description of Services

Axon Global LLC provides professional virtual services to businesses and individuals. Our service offerings include, but are not limited to:

• Virtual Assistance: Dedicated virtual assistants who perform a wide range of administrative, organizational, and operational tasks on your behalf, including email management, scheduling, data entry, research, travel arrangements, and personal task management.
• Administrative Management: Comprehensive administrative support encompassing document preparation, filing systems, database management, record-keeping, reporting, and office coordination performed remotely.
• Online Support: Customer-facing support services including live chat management, email support, helpdesk ticket management, customer inquiry handling, and client communication on behalf of your organization.
• Coordination Services: Project coordination, team scheduling, meeting organization, vendor liaison, event planning support, and cross-departmental communication management.
• Remote Digital Tasks: Technology-enabled services including social media management, content formatting, basic graphic design tasks, spreadsheet development, CRM data management, and other digital productivity tasks.

The specific scope of services, deliverables, timelines, and associated fees will be outlined in individual service agreements, statements of work, or engagement letters executed between Axon Global and the Client prior to the commencement of services.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with reasonable notice to affected clients. We will provide at least thirty (30) days' notice before any material change to services that are currently being provided to you under an active engagement.

3 User Accounts and Responsibilities

To access certain features of our services, you may be required to create a client account. When creating and maintaining your account, you agree to the following:

• Accurate Information: You will provide accurate, current, and complete information during the registration and onboarding process and will update such information as necessary to keep it accurate and current.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
• Account Responsibility: You are solely responsible for all activities that occur under your account, whether or not authorized by you. Axon Global shall not be liable for any loss or damage arising from your failure to comply with these security obligations.
• Access Credentials: Where you provide Axon Global with access credentials to third-party tools, platforms, or systems as necessary for service delivery, you warrant that you have the right to grant such access and will inform us promptly of any changes to those credentials.
• Single Account: Each Client is limited to one account unless otherwise agreed in writing. Sharing account credentials with unauthorized individuals is strictly prohibited.

4 Service Plans and Payments

Payment terms for our services are governed by the specific service agreement executed between you and Axon Global. The following general payment terms apply unless otherwise stated in your service agreement:

• Billing Cycles: Services are billed on a monthly basis in advance, unless a different billing cycle (weekly, bi-weekly, quarterly, or per-project) is specified in your service agreement. The billing cycle begins on the date specified in your service agreement or, absent such specification, on the date services commence.
• Payment Methods: We accept payment via bank transfer (ACH), wire transfer, major credit and debit cards, and other payment methods as specified during onboarding. All payments must be made in U.S. dollars unless otherwise agreed in writing.
• Invoicing: Invoices are issued electronically at the beginning of each billing cycle or upon completion of project milestones, as applicable. Payment is due within fifteen (15) days of the invoice date unless a different payment term is specified.
• Late Payments: Payments not received by the due date will be subject to a late fee of one and a half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower. Axon Global reserves the right to suspend services if payment remains outstanding for more than thirty (30) days past the due date, provided that we give you at least ten (10) days' written notice before suspending services.
• Taxes: Fees quoted are exclusive of applicable taxes. You are responsible for all sales, use, value-added, and similar taxes arising from the services, excluding taxes based on Axon Global's income.
• Refunds: Refunds for prepaid services may be issued on a pro-rata basis for unused services, subject to the terms of your service agreement. Administrative fees or setup charges may be non-refundable.

5 Service Level Agreement

Axon Global is committed to delivering reliable, high-quality services. The following service level commitments apply to all standard engagements, unless superseded by a custom service level agreement:

• Response Times: We will acknowledge all service requests and inquiries within four (4) business hours during standard business hours (9:00 AM to 6:00 PM Mountain Time, Monday through Friday, excluding U.S. federal holidays). Non-urgent requests submitted outside of business hours will be acknowledged by the start of the next business day.
• Availability: Our team strives to maintain a minimum availability of 99% during agreed-upon working hours. Scheduled maintenance or planned downtime will be communicated at least forty-eight (48) hours in advance.
• Task Completion: Standard tasks will be completed within the timeframe agreed upon in the service agreement or, absent a specific deadline, within a reasonable timeframe commensurate with the complexity and scope of the task.
• Escalation: If you are dissatisfied with the quality or timeliness of services, you may escalate the matter to your designated account manager. If the matter is not resolved within five (5) business days of escalation, it will be elevated to senior management for review and resolution.
• Remedies: In the event that Axon Global fails to meet the service levels specified in your service agreement, you may be eligible for service credits as described in that agreement. Service credits represent the sole and exclusive remedy for service level failures.

6 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You shall not use, or direct Axon Global to use, our services to:

• Engage in or facilitate any activity that violates applicable local, state, national, or international law or regulation.
• Infringe upon the intellectual property rights, privacy rights, or other rights of any third party.
• Transmit, store, or process any material that is unlawful, defamatory, obscene, threatening, harassing, or otherwise objectionable.
• Conduct any form of spam, phishing, or deceptive marketing practices.
• Attempt to gain unauthorized access to any systems, networks, or accounts not belonging to you.
• Request our team members to perform tasks that are unethical, unsafe, or outside the agreed scope of services.
• Use our services to compete directly with Axon Global or to recruit our employees or contractors.

Axon Global reserves the right to refuse any request that we determine, in our sole discretion, to be in violation of this acceptable use policy. Violation of this section may result in immediate suspension or termination of services without refund.

7 Intellectual Property

The ownership of intellectual property arising from or related to our services is allocated as follows:

• Axon Global Property: All proprietary systems, methodologies, processes, workflows, templates, training materials, software tools, and know-how developed and owned by Axon Global prior to or independent of our engagement with you remain the exclusive property of Axon Global. Nothing in these Terms grants you any right, title, or interest in our proprietary materials.
• Client Property: All data, documents, content, materials, and information that you provide to us or that we create specifically for you in the course of delivering our services ("Client Materials") remain your exclusive property. Upon termination of services, we will return or destroy all Client Materials in our possession, as directed by you, subject to any legal retention obligations.
• Work Product: Unless otherwise agreed in a separate written agreement, all work product created by Axon Global specifically for you and as part of the agreed scope of services will be assigned to you upon full payment of all applicable fees. Axon Global retains the right to use general knowledge, skills, experience, and techniques acquired during the engagement.
• Website Content: All content on the Axon Global website, including text, graphics, logos, images, and software, is the property of Axon Global or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our website content without our prior written consent.

8 Confidentiality

Both Axon Global and the Client acknowledge that during the course of the engagement, each party may have access to confidential and proprietary information of the other party ("Confidential Information"). The parties agree to the following confidentiality obligations:

• Definition: Confidential Information includes, but is not limited to, business plans, client lists, financial data, pricing information, trade secrets, technical specifications, internal processes, employee and contractor information, and any other information that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.
• Obligations: Each party agrees to (a) hold the other party's Confidential Information in strict confidence, (b) not disclose it to any third party except as necessary to perform its obligations under these Terms and only to individuals who are bound by confidentiality obligations no less restrictive than those in this section, and (c) not use the Confidential Information for any purpose other than the performance of obligations under these Terms.
• Exclusions: Confidential Information does not include information that: (a) is or becomes publicly available without breach of this agreement; (b) was known to the receiving party prior to disclosure without restriction; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) is rightfully received from a third party without restriction.
• Compelled Disclosure: If a party is required by law, regulation, or court order to disclose Confidential Information, it shall provide the other party with prompt written notice (to the extent permitted by law) so that the disclosing party may seek a protective order or other appropriate remedy.
• Duration: The confidentiality obligations set forth in this section shall survive the termination of these Terms and remain in effect for a period of three (3) years following the date of disclosure of the applicable Confidential Information, or for as long as the information remains a trade secret, whichever is longer.

9 Data Protection

Axon Global is committed to protecting the privacy and security of personal data processed in connection with our services. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Where Axon Global processes personal data on behalf of the Client in the course of providing services, we act as a data processor under applicable data protection law. In such cases, we will process personal data only in accordance with the Client's documented instructions, implement appropriate technical and organizational security measures, and enter into a data processing agreement as required by applicable law.

Both parties agree to comply with all applicable data protection and privacy laws and regulations in the performance of their obligations under these Terms.

10 Limitation of Liability

To the maximum extent permitted by applicable law:

• Exclusion of Indirect Damages: In no event shall Axon Global, its officers, directors, employees, agents, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunities, or business interruption, however caused and under any theory of liability, whether in contract, tort (including negligence), strict liability, or otherwise, even if Axon Global has been advised of the possibility of such damages.
• Liability Cap: Axon Global's total cumulative liability to you for all claims arising out of or relating to these Terms or the services provided hereunder shall not exceed the total fees paid by you to Axon Global during the twelve (12) months immediately preceding the event giving rise to the claim.
• Essential Basis: The limitations and exclusions of liability set forth in this section are an essential element of the basis of the bargain between the parties and shall apply regardless of whether the claim is based on warranty, contract, tort, strict liability, or any other legal theory.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the liability of Axon Global shall be limited to the greatest extent permitted by applicable law.

11 Indemnification

You agree to indemnify, defend, and hold harmless Axon Global LLC, its affiliates, officers, directors, employees, agents, and contractors from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of our services in violation of these Terms or applicable law.
• Any content, data, or materials that you provide to us in the course of our engagement.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights.
• Any instructions you provide to us that result in Axon Global inadvertently violating applicable law or third-party rights.

Axon Global will provide prompt written notice of any claim for which indemnification is sought and will cooperate reasonably with you in the defense of such claim. Axon Global reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

12 Termination

Either party may terminate the service engagement under the following conditions:

• Termination for Convenience: Either party may terminate the service agreement by providing the other party with at least thirty (30) days' prior written notice. During the notice period, Axon Global will continue to provide services as agreed, and the Client will remain responsible for fees incurred during that period.
• Termination for Cause: Either party may terminate the service agreement immediately upon written notice if the other party (a) commits a material breach of these Terms that is not cured within fifteen (15) days of written notice of such breach, (b) becomes insolvent, files for bankruptcy, or has a receiver appointed for a substantial part of its assets, or (c) engages in conduct that materially harms the other party's reputation or business interests.
• Effect of Termination: Upon termination, (a) Axon Global will cease providing services, (b) the Client will pay all outstanding fees for services rendered through the effective date of termination, (c) each party will return or destroy the other party's Confidential Information as directed, and (d) Axon Global will provide the Client with all completed and in-progress work product upon full payment.
• Survival: The following sections shall survive termination: Intellectual Property, Confidentiality, Data Protection, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

13 Dispute Resolution

The parties agree to resolve any disputes arising out of or relating to these Terms or the services provided hereunder in accordance with the following procedure:

• Informal Negotiation: The parties shall first attempt to resolve any dispute through good faith informal negotiation. Either party may initiate the negotiation process by providing written notice to the other party describing the nature of the dispute and the relief sought. The parties shall endeavor to resolve the dispute within thirty (30) days of such notice.
• Mediation: If the dispute is not resolved through informal negotiation, the parties agree to submit the matter to non-binding mediation before a mutually agreed-upon mediator in Albuquerque, New Mexico. The costs of mediation shall be shared equally between the parties. Mediation shall be concluded within sixty (60) days of its commencement, unless the parties mutually agree to extend the period.
• Binding Arbitration: If mediation fails to resolve the dispute, the matter shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Albuquerque, New Mexico, before a single arbitrator. The decision of the arbitrator shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.
• Exceptions: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or Confidential Information.

14 Force Majeure

Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control ("Force Majeure Event"). Force Majeure Events include, but are not limited to, natural disasters, acts of God, war, terrorism, civil unrest, government actions or regulations, pandemics, epidemics, power outages, internet service disruptions, telecommunications failures, and labor disputes.

The affected party shall provide prompt written notice of the Force Majeure Event and its expected duration and shall use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected service agreement by providing thirty (30) days' written notice to the other party.

15 Modifications to Terms

Axon Global reserves the right to modify or update these Terms at any time. When we make material changes, we will provide notice by posting the revised Terms on our website with a new "Last Updated" date and, for existing clients, by sending an email notification to the address associated with your account at least thirty (30) days before the changes take effect.

Your continued use of our services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree with the modified Terms, you must discontinue use of our services and may terminate your engagement in accordance with Section 12.

16 Governing Law

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of laws principles. Subject to the dispute resolution procedures outlined in Section 13, any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico, and each party irrevocably consents to the personal jurisdiction and venue of such courts.

17 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties.

18 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any applicable service agreements, statements of work, or engagement letters executed between the parties, constitute the entire agreement between you and Axon Global LLC with respect to the subject matter hereof. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter.

No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of the waiving party. No waiver of any breach shall constitute a waiver of any subsequent breach. No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right.

19 Contact Information

If you have any questions about these Terms of Service, please contact us:

For privacy-related inquiries, please refer to our Privacy Policy or contact us at privacy@axonglobal.net.